Refund & Cancellation Policy

1. General provisions

• 1.1. End users (B2C): The use of the mobile applications and websites by end users for submitting enquiries, wardrobe digitization, or booking appointments is completely free of charge. The Platform does not collect or process online payments from end users for physical services performed on site.
• 1.2. Business Partners and Merchants (B2B): This policy applies to digital subscriptions, offer/enquiry unlocking fees, and credit packages purchased by car washes, beauty centres, and fashion brands.

2. Refund conditions

Refunds of amounts paid by Business Partners are allowed only in the following cases:

• 2.1. Proven technical error: In case of duplicate charging (double withdrawal of an amount for the same transaction) due to a technical failure in the Platform or the payment processor.
• 2.2. Service not provided: In case of inability to provide access to the paid functionalities for a period longer than 72 consecutive hours due to a technical reason for which the Administrator is responsible.
• 2.3. Non-applicability: Subscription fees already paid or credits used to unlock enquiries/offers are NOT refundableif the service has been provided and the Business Partner has received access to the system but has not completed a transaction with the end user.

3. Cancellation policy

• 3.1. Each Business Partner may terminate their paid subscription at any time directly through their account or by sending written notice to: mehmed.mashkov@gmail.com.
• 3.2. Upon cancellation, the Business Partner retains access to the paid functionalities until the end of the current billing period (month or year).
• 3.3. The expiry of the current period stops the automatic renewal of the subscription and no further charges are made to the linked card. No partial refund is due for the remaining days of the current month.

4. Complaint procedure

• 4.1. Submission deadline: Refund requests must be sent within 14 (fourteen) days from the date of the respective transaction.
• 4.2. How to submit: The request is sent by email to: mehmed.mashkov@gmail.com and must contain:
  • Company name and UIC (registration number);
  • Date, amount and transaction number (Stripe identifier);
  • A detailed description of the reason for the request.
• 4.3. Review and deadline: The Administrator reviews the submitted request within 7 business days.
• 4.4. Refund method: If the complaint is approved, the amount is refunded automatically to the same bank cardused for the original payment via Stripe, within 5 to 10 business days.

5. Payment and complaint contacts

For questions regarding billing or submitted transactions:

• Email: mehmed.mashkov@gmail.com
• Phone: +359 876 600 667